09 November, 2017

The Velo Orange Website Has a New Look

by Igor

Those logging into our webstore today were welcomed with a new Velo Orange website. It's now more easily navigated and mobile optimized. This transition has been something we've been working very hard on and we hope you like it.

With shopping and research going mobile, we also needed to have a mobile optimized website to allow our customers to access VO from any device they want. Be sure to check out some of the new features of the website: zooming in on product images, pop-out quick view, and an improved dealer locator.

This new platform will allow us to manage the website with much greater ease, allowing us more time to focus on the things that makes VO tick: product development and audience connection.

So here is what we are requesting of you: please go to our website and create an account using the email you used to login to our previous webstore. If you are having trouble accessing the new website, you may need to clear your browser's cache and cookies.

This will tie your old account to your new one, and allow you to see your previous orders as well as adjust any shipping/billing information you may need to change since you last logged in. You'll receive an email confirming your login information - simply follow the directions provided.

Domestic shipping has stayed the same, with a free shipping option for domestic retail orders over $150. You must use the code 150SHIP to get the deal. Find the fine print here.

For domestic wholesale orders over $400, you will get an option for free shipping - no coupon code needed.

International shipping has been simplified! Rather than quoting every international order that comes through, we have put a table rate into place for orders under $300. With shipping charges assessed at checkout, processing times with be cut down considerably. If time is of the essence and you need your VO bits stat, just send us an email at info@velo-orange.com and note in the comments section of your order that you would like a quote for your shipping options.

Any orders over $300 USD will receive a shipping quote by default, as these larger orders tend to be too variable for a table rate.

We want your experience to be enjoyable and easy, so please, if you find any issues or want to give us any feedback as you peruse the new website, drop us a line.

Happy riding!


Unknown said...

Just did the reactivation. Looks like it worked, but can't find my wishlist. Nor does it look like I can add to a wish list. Did this get dumped in the reboot?

Unknown said...

grand-cru-long-stem-black. Please tell me you are still going to doing these Stims.

Anonymous said...

Will frame geometry specs (current and archived models) be coming back?

VeloOrange said...

Each frame's geo specs are a photo on within the frame's product page. Scroll through their photos and you'll find it.

We'll post discontinued models within tech info next week.


VeloOrange said...

Unfortunately wishlists were not transferred, it simply wasn't possible. We're currently exploring a wishlist application.