05 October, 2009

Free Shipping, a Guest Post


There are many milestones that we reach rather quickly in a small, young business. Many of them go unremarked, like "our N-thousandth order" or "our first shipment to Russia," or "a record number of packages on the Fedex truck." Today's feat, however, can't go unacknowledged, as the weird convergence of customer loyalty and warehouse accuracy will likely never be repeated.

One of our customers has placed his 50th order. Amazingly, we have never messed up a single order of his (that I can remember, and he'd better not disabuse me of this idea), nor has he ever returned anything or complained. His comments, if there are any, are simply: "Thanks!"

Well, thank you! You've just earned free shipping for life.

Who's next?

Annette
Velo Orange LLC

14 comments:

Jonny Hamachi said...

Is it Gunnar? He can't stop.

Anonymous said...

that photo totally rocks.

redvic said...

so, anyone that places 50 orders will get free shipping for life?

patates frites said...

Beautiful trail.

Anonymous said...

Umm . . . this mystery customer doesn't work for Electra, does he ?

Don said...

Chris - What a very fine way to show your gratitude for customer loyalty! Nice going.

annette said...

Anon 2:44,

Obvious attempts to reach the magic 50, like ordering one set of drop-out screws one day followed by one roll of cloth tape followed by one MKS dustcap followed by one $.55 bell mount, will be flagged. And then there's that "nice customer to deal with" effect you have to be aware of....

leaf slayer said...

Any prizes for logging 50 comments? Not that I'm close but I could certainly achieve that goal faster.

Gunnar Berg said...

Jon,
Not Gunnar. ;-)

ToddBS said...

I may very well be placing my second order once the Rando frames come back in.

GhostRider said...

Well, I've only got about 40-45 orders to go...and for the record, I'm one of those "one set of drop-out screws one day followed by one roll of cloth tape followed by one MKS dustcap followed by one $.55 bell mount" type of customers. But it's not me, it's my meager paycheck!!

Kilroy said...

Greetings,

Who's next? This is encouraging news. I have 49 more orders to go! But between you and me, I have 101 % satisfaction with my previous order. The order was received in a timely manner and was exactly what I ordered! And I could tell it was filled by someone who cared passionately about cyclotouristes. You know who you are. You won't get that from Nashbar.

I don't want free shipping. Just receiving a unique product, one that I really need and can't get anywhere else is reward enough. Of course, free shipping would be desirable.

Best regards.

Anonymous said...

when Kilroy hits 50 orders and gets his/her free shipping, I'll take it since s/he doesn't seem that interested.
mburdge

Anonymous said...

interesting, but looks almost matt black on my computer.... definitely not my choice of colour but I'm not in the market for another ride yet anyway.

Allan