Many months ago I announced that we would have 52mm VO 650b fenders. I said they would arrive in a month or two. What arrived were 700c fenders. So I took the opportunity to spec a cooler Zeppelin profile fender. Three months later I was told they were almost ready to ship. Delays are expected with new products so I was not concerned. Two months later they had still not shipped and after another few week's wait I was told that the tooling wouldn't work. Darn; well time and money would fix the tooling so I did the only thing I could, paid and waited. A weeks later I was told they were ready to ship. A month after that they had not and I was starting to get mad. My agent assured me that they would cover the cost of air freighting them to us to make up for some of the delays. He put them on a plane, but they didn't arrive. US Customs apparently spent three weeks looking for tiny terrorists hidden among the r-clips. Finally they were released by customs. Yet they did not arrive. The trucking company that was to bring them the last 20 miles had misplaced them. Finally, last Friday, the new fenders arrived. All the hardware was missing though. And the profile was not exactly what I'd ordered. Still, I think the profile is still very cool, perhaps even nicer than what I'd wanted. And we do have extra hardware so can ship the fenders to customers starting today.
I relate this little experience in case any of you have thoughts about getting into the import business. I also wanted to demonstrate the futility of asking us when something will be in stock. I may nod authoritatively and say "In three weeks" but I probably don't have a clue.
I hope that you like the new fenders? I do.
10 June, 2008
Posted by Velo Orange at 1:07:00 PM