31 January, 2013

Moving Sale and Shipping Delays

A guest post by Annette


We all must suffer through a move; there's just no way to do it without stress, no matter the amount of planning, coordination, lead time, and promise of a new coffee system. At some point you just have to stop, unload the shelves, and pack the boxes. And while we're engrossed in physically moving and organizing 4100 square feet of stock and furnishings into 7000 feet of space, we can't be packing orders, and we won't be able to respond to emails as quickly as usual.

New couches in the design/meeting area
Our move is Wednesday, February 6. We pack for two days before, and we unpack for two days after.

So the cutoff for placing orders for shipping this week is Friday, noon EST, February 1. Orders placed after noon February 1 will not be shipped until Monday, February 11. 

Now this doesn't mean you can't place orders as usual; goodness no, our web store is untouched during our relocation. But you'll have to wait an inordinate amount of time before the orders are finally shipped. 

For this inconvenience, from to Midnight Saturday February 2 to Midnight Monday February 11 (EST), everything except frame build kits and complete bikes is 20 percent off to retail customers (frames are included in the sale, just not our already rock-bottom priced kits and builds). A screamin' moving deal, customer appreciation days, Ravens Won the Super Bowl Sale, call it what you'd like, it's 20 percent off for (most) retail orders placed during this period.

Thanks as usual for your business and support. We'll soon see you at:

1981 Moreland Parkway
Bldg. 3
Annapolis, MD 21401 USA

15 comments:

Mike Binnix said...

Will the new digs include a storefront where local customers can come in, pay, and leave with the loot?

VeloOrange said...

We won't have a real storefront, but we'll still have a small showroom where you can see and buy items.

Anonymous said...

Can Feb. 2-11 20% off web orders be placed for local pickup (week of Feb. 11?) at your new loc?

VeloOrange said...

Yes, you can pick up orders on the 11th at the new warehouse. When you place an order simply put Velo Orange as the ship-to address and we'll delete the shipping charge.

Anonymous said...

Does the 20% off apply to Canadian orders?
Bob

VeloOrange said...

Bob, Canadians do get the sale prices as does everyone else in any country. But we need to chat about that tar sands thing.

Anonymous said...

Will we need to apply a coupon code or will it be automatically deducted from the final price after we submit an order?

VeloOrange said...

No code is required.

Clint said...

I like to support my LBS (focus cyclery) and they are a velo orange dealer. Does the 20% count on orders placed through them or just online.

VeloOrange said...

The 20% off is only through our on line store.

Anonymous said...

Ravens Won the Super Bowl Sale, yes!

Toño Gallardo said...

Where's the discount today? as you announced...

"For this inconvenience, from to Midnight Saturday February 2 to Midnight Monday February 11 (EST)."

Anonymous said...

Monday's not over, where'd the discount go ?

Rashid said...

I am truly bummed to have missed this sale...I held out til today, thinking it was midnight tonight. Ouch!

Anonymous said...

I'm pretty surprised by the overwhelming response to the sale; you'd think we'd never run one before. We're so swamped that we won't be able to clear out the backlog at least until tomorrow (Feb 13), and international orders are even worse.

So for the continued inconvenience, Chris has decreed the sale be extended to 11:59pm today, February 12, Eastern Standard Time. Those who ordered after the first cutoff of 11:59pm February 10 will be credited the 20% to their credit cards once all of the orders are packed and outta here.

Annette