Velo Orange has moved into our new space. We used a local mover, Bill's Company, who was just great. Everything went smoothly. Extra shelves and file cabinets were delivered exactly on time by various companies. Our staff did a great job organizing the warehouse, while the showroom, that was my job, is still a mess. But we are not yet up and running and the blame sits squarely with Comcast. Let me explain.
We were the first company in Annapolis to use Comcast commercial phone service. We also use them as our internet provider. About a month ago I called to arrange the service to be switched to our new location. I was assured everything would be taken care of promptly. Yet despite repeated calls to managers and supervisors all we've gotten is apologies and excuses. We still don't have phone or internet access at the new location. We now see why Comcast has been called, "The worst company ever." Read this article to see just how awful a reputation they have. I wish I'd known.
What this means is that your orders will go out a day later than usual, some e-mails will go unanswered, and we'll be running home or to the library to get online or to print shipping labels. And you can't call us. This despite that our new space used to have Comcast service and all they had to do was send someone to hook it up again. I may write a more detailed account of all this later if anyone is interested.
The photos are of our new space, except for the cake. That was a moving present from our postman. Thanks Ray!
UPDATE: It's 8pm, but Comcast is finally here. We have internet service now and they say we'll soon have phones. Everything should be back to normal tomorrow.
04 August, 2008
Posted by Velo Orange at 4:20:00 PM