Our front racks have been delayed. The shop that had been making our racks and decaleurs is inundated with work so we made a deal with a well known bike builder to make our front rack instead. We had hoped to have them within a few weeks, but when I called a few days ago I was told they hadn't started yet and might not for weeks.
Having been in the boat building businesses in the past, I could not imagine that happening. It just seemed that everyone stuck to their word. I would buy containers of mahogany or hundreds of gallons of epoxy on a handshake, and they were delivered on time. If we had an order due on a certain date, the guys in the shop would work until midnight if need be. I would too, running a saw or a sander or just mixing adhesive. We'd order a dozen pizzas turn up the stereo and go to work. Then we'd sit around and drink beer until all hours and feel damn proud of ourselves.
But since starting Velo Orange it seems that most of our suppliers can't get stuff to us on time. Shipments are delayed for weeks without even an apology. Incorrect parts are sent and the only excuse we get is "that's all we had". The fact that it does not work is not even considered. The price we were promised is suddenly meaningless.
I don't get it. We pay our bills on time. I'm easy to get along with. We order in fairly large quantities. Why does nothing arrive on time? What is it with the bike business?
As for things folks have been waiting for:
Ostrich bags: These are on the way and will arrive any day now.
Front racks: Two shops are interested in making them. I hope to have a sample in a week or two and production racks soon after.
TA pedals: UPDATE: Just heard that the reason for the delay is a broken mold used to make the pedal bodies. A new one is being fabricated.
Custom Honjo Fenders: In 2-3 months.
Velo Orange Handlebar Packs: I won't even try to predict.
1-inch Decaleurs: They are in production now, so about 2 weeks.
12 September, 2006
Posted by Velo Orange at 5:35:00 PM